Shipping policy
Processing Time
All orders are processed within 2–4 business days after payment has been received. Orders are not processed or shipped on weekends or holidays.
Once your order has been processed, you will receive a shipping confirmation email with tracking information.
Shipping Time
Standard shipping typically takes 3–7 business days depending on your location and the shipping carrier.
Please note that shipping times may vary during holidays, high order volume, or carrier delays.
Incorrect Addresses
Customers are responsible for ensuring that the shipping address is entered correctly at checkout.
TLS Collection is not responsible for packages delivered to an incorrect address provided by the customer.
Lost or Stolen Packages
Once your package has been shipped and tracking information has been provided, TLS Collection is not responsible for lost or stolen packages. If your package is marked delivered but cannot be located, please contact the shipping carrier directly.
Order Issues
If you receive the wrong item or your order arrives damaged, please contact us within 48 hours of delivery at:
